At Mr Jolly’s we strive to be as accurate and honest as possible with our descriptions. Displaying clear, quality images in our galleries helps to reduce the chance of a customer being less than delighted when they receive one of our items.
In the rare event that you are not happy with the item received, it can be returned for a refund within 14 days of receipt. The first thing to do is to contact us by telephone or email (within 24 hours of receipt) detailing what you wish to return and why.
If the item has been damaged in transit or you feel it wasn’t described accurately, we will ask you to provide us with detailed photographs of any discrepancies or damage within 24 hours of receipt (including any damage to the packaging). Once the returned item has been received and checked by us you will receive a full refund, including return costs.
If you receive an item that you purchased by mistake or if you have simply changed your mind; It may be returned to us (within 14 days of receipt), Once the returned item has been received and checked by us you will receive a refund, not including return costs.
Please note:
Mr Jolly’s do not charge commissions or restocking fees on returned items.
All refunds will be made via the customer’s original payment method and are usually processed within two business days. Mr Jolly's cannot be held responsible for refund processing times or fees charged by the companies involved.
Following the steps detailed below will help speed up the refund process and avoid unnecessary delays; if you are uncertain on how to return an item, feel free to give us a call and we will be happy to help.